21 March 2011
26 November 2010
10 August 2010
29 April 2010
Quality Assurance
Carealot delivers services within a framework of continuous improvement.
Carealot's Quality Assurance Framework ensures compliance with management systems and contractual requirements while continually reviewing the quality of services being delivered.
It describes how we:
- Manage risk, including occupational health and safety risks.
- Manage feedback to staff, clients and their carers.
- Manage remedial action planning of complaints and feedback from staff, clients and their carers.
- Evaluate internal audit and continuous improvement outcomes.
- Ensure effective records management.